Listed below are our various policies if you do not find what you are looking for please contact us with details of the information you are seeking. Click here for our Privacy Policy other policies are listed below.
Many people find it difficult to make a complaint; The Company recognises this and has tried to make the process as easy as possible, for all concerned. The Company will handle all complaints efficiently and effectively thus aiming to ensure that a positive outcome is achieved for all concerned.
The company believes that it has a duty of confidentiality to its service users and regards this as being of the utmost importance as a key part in building a trusting, caring environment where service users can live safe in the knowledge that their confidences will be kept and where information about them will be protected safely.
The Care Home regards the lawful and correct treatment of personal information as very important and therefore ensures that personal information is treated lawfully and correctly. To this end the Care Home fully endorses and adheres to the principles of data protection, as detailed in the General Data Protection Regulations as detailed below.